Frequently Asked Questions

How do I find out about vacancies at Screwfix?

We advertise widely on the internet, with our vacancies usually appearing on most of the major job boards. We also market our jobs in the local press around the country, particularly when we are doing high volumes of recruitment for new Trade Counters.

We also list the majority of our vacancies on this website. By clicking the "Search for Jobs" tab, you will find details on all available opportunities within our Head Office and Contact Centre, plus all Branch Manager, Assistant Manager and Supervisor vacancies in our Trade Counters. You will also find details on all Service Assistant roles within newly opening Trade Counters. In fact, the only positions you won't find on this site are Service Assistant jobs in existing Trade Counters.

How do I find out about these vacancies for Service Assistants in existing Trade Counters?

Service Assistant jobs in existing Trade Counters are recruited by the Branch Manager in each individual store. They advertise the positions in store and sometimes in the local press or on the internet. The best way to find out if there is a Service Assistant vacancy in your local Trade Counter is to call in to the store and speak to a member of the management team. You can find a list of all our Trade Counter locations and contact details by clicking here.

How do I find out more about what the jobs involve?

You can learn more about the different jobs and departments within Screwfix by clicking on the relevant tab within the navigation above. There is plenty of information on this site about the different types of positions within the business, together with testimonials from people actually doing these jobs for us at the moment, so you can get a good understanding of what it's actually like to work for Screwfix. You will also find a basic job description listed as part of the vacancy information you will find when you search for jobs using the "Search for Jobs" tab.

When I'm ready, how do I apply for a job at Screwfix?

We only accept online applications through this website. When you have found an opportunity you would like to apply for, simply click the "apply" tab on that job and you will be guided through the application process. If you have not applied for a job with us before, you will be required to create a candidate profile by entering some basic details and attaching a CV. This profile will then allow you to log in and track your application, as well as giving you the ability to quickly and easily apply for other jobs in the future.

For Service Assistant jobs in existing Trade Counters, you will need to fill in an application form which is available by asking a member of the management team in any Trade Counter.

Can I apply by post or over the phone?

Unfortunately not. Screwfix have taken the decision to drive all applications (except for those Service Assistant roles described above) through this website. This allows us to manage all applications much more quickly and efficiently, and to give a better level of service to all of our applicants. We will only make exceptions to this rule for candidates with a physical disability that makes it impossible for them to use a computer. If you do not have access to a computer at home, we advise going to a local library and using their facilities to apply online.

What happens if I am interested in working for Screwfix but there are no
suitable vacancies at the moment?

You can create a detailed profile whether you are applying for a particular position or not. If there are no jobs that suit your experience and requirements, you can tell us all about what you are looking for in a position and sign up for job alerts. This will allow our recruitment team to match new vacancies to your needs, and email you the details. The more time you spend building your job preferences, the more accurate the job alerts will be.

What happens if I am interested in working for Screwfix but do not have
the right to work in the UK?

Unfortunately we will be unable to progress your application. Screwfix are unable to assist non-EU passport holders in acquiring the appropriate visa to work in the UK, so unless you already have the right to work here then you will be unable to apply.

Will I hear back about whether I have an interview?

For applications made through this website, you will receive email correspondence from us every time we progress your application to the next stage of the process. This means that you will always hear from us whether you are successful in securing an interview or not. We will endeavour to let all applicants know whether their application is being progressed within ten working days, however if it does take a little longer please bear with us.

If you have secured an interview, you will be sent full details of the interview time, date, location, the name of the interviewing manager, and a job description. You will also receive a telephone call from the recruiter managing the vacancy to discuss the opportunity and to answer any questions you may have.

For Service Assistant roles in existing Trade Counters, you will receive a call or a letter from the Branch Manager letting you know if they would like to progress your application to interview. Again, we will endeavour to ensure that you receive a response within ten working days of making your application.

Will I receive feedback after my interview?

Yes. We will ensure that every candidate who is interviewed for any position is made aware at the earliest possible opportunity whether they have been successful or not. We will aim to let all applicants know within a week of their interview, and we will also endeavour to give applicants as much objective feedback as possible on the reasons why they were successful or unsuccessful at the interview.

For applications made through this website, you will be contacted by the recruiter managing the vacancy. For Service Assistant roles in existing Trade Counters, you will be contacted by a member of the management team in the store to which you have applied. Communication about feedback may be by phone or email.

What happens if I have a query relating to my application and would like to communicate with a member of the recruitment team?

If you have questions or queries about any application made through this website, please email careers@screwfix.com or call our careers line on 01935 451544. This is a 24-hour voicemail service, so you will always be able to leave us a message. We aim to respond to all emails and calls within two working days. For Service Assistant roles in existing Trade Counters, you should contact a member of the management team in the store to which you have applied.

What should I do if I have accepted a verbal offer, but have not received my contract?

Although we always aim to get paperwork out to you as quickly as possible, we advise that it can take 5-10 working days for your contracts to arrive. If you have been waiting for a reply longer than this, please call 01935 414100 and ask to speak to our Human Resources Administration team. For applications made through this website, you can also contact the recruiter who has been managing your application by emailing careers@screwfix.com or call our careers line on 01935 451544. This is a 24-hour voicemail service, so you will always be able to leave us a message. We aim to respond to all emails and calls within two working days. To enable us to deal effectively with your query, please ensure that you clearly state your name, start date and start location.

What should I do if I am due to start soon, but am unsure about my start details?

Please check all the correspondence we have sent to you, as this should contain all the information you need. If you are still uncertain and your application was made through this website, please contact the recruiter who has been managing your application by emailing careers@screwfix.com or call our careers line on 01935 451544. This is a 24-hour voicemail service, so you will always be able to leave us a message. We aim to respond to all emails and calls within two working days.

For Service Assistant roles in existing Trade Counters, you should contact a member of the management team in the store to which you have applied.

How do I make a complaint about the recruitment process at Screwfix?

We always try our best to get things right, but if we don't, please email careers@screwfix.com or call us on 01935 451544.

3box_top Screwfix Trade Counter staff replenishing stockroom Screwfix Contact Centre team