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Frequently Asked Questions

 

How do I find out about careers at Screwfix?

We advertise online on most of the major job boards. We also place job adverts in the local press around the country - particularly when we’re recruiting for new Trade Counters.

You’ll find the majority of our jobs on this website. By clicking the "Apply Now" tab, you’ll find details about all of our roles at Head Office, our Contact Centre and Trade Centres – except for Service Assistant jobs at existing Trade Counters. Simply pop into your local Trade Centre and talk to the manager instead.

How do I find out what the jobs involve?

You can learn all about our different jobs and teams simply by clicking on the relevant tab in the above navigation. There are also some testimonials from our people in different roles, so you can get a good understanding of what it's like to be part of the Screwfix team. You can search for jobs using the "Job Search and Apply" tab where you’ll find a basic job description listed as part of the vacancy information.

How do I apply for a job at Screwfix?

We only accept online applications through this website. When you find the job you want to apply for, simply click the "Apply" tab on that job and you’ll be guided through our application process. If you’ve not applied for a job with us before, you’ll need to create a candidate profile by entering some basic details and attaching you CV. Your profile will then allow you to log in and track your application. You’ll also be able to quickly and easily apply for other jobs in the future. 

For Service Assistant jobs in existing Trade Counters, please ask the manager for an application form and hand it back to them when you’ve completed it.

Can I apply by post or over the phone?

Unfortunately you can’t unless you’ve a physical disability that means you can’t complete an online application. By applying online we’re able to provide you with a faster and more efficient experience. However to apply for a Service Assistant role at one of our Trade Counters, you’ll need to visit your local Trade Counter.

What if there isn’t a suitable vacancy for me at the moment?

You can create a detailed profile whether you’re applying for a particular job or not. If there are no jobs that suit your experience and ambitions at that time, you can tell us what sort of role you’re looking for and sign up for job alerts. We’ll then email you when a suitable job arises.

What if I don’t have the right to work in the UK?

Unfortunately we won’t be able to progress your application, as we’re unable to help non-EU passport holders acquire the appropriate visa to work in the UK.

Will I hear back about whether I’ve an interview?

Once you’ve applied through this website, you’ll receive an email from us at every stage of the process to let you know what happens next. So, you’ll always hear from us as soon as we can whether you’re invited to an interview or not.

If we invite you to an interview, we’ll send you the full details including the time, date, location, job description and name of the interviewing manager. We’ll also call you to discuss the opportunity and answer any questions you may have.

For Service Assistant roles in existing Trade Counters, you’ll receive a phone call or letter from the Branch Manager letting you know if you’ll be invited for an interview.

Will I receive feedback after my interview?

Yes. We make sure that everyone who is interviewed for a position here is made aware at the earliest possible opportunity whether they have been successful or not. We aim to let all applicants know within a week of their interview. We also endeavour to give as much objective feedback as possible on the reasons why someone has been successful or unsuccessful.

If you applied through this website, the recruiter managing the vacancy will contact you. For Service Assistant roles in existing Trade Counters, a manager at the store will contact you. Communication about feedback may be by phone or email.

If I’ve got a query can I talk to someone in the recruitment team?

If you’ve got a question or query about an application made through this website, please email careers@screwfix.com or call our careers line on 01935 451544. This is a 24-hour voicemail service, so you’ll always be able to leave us a message. We aim to respond to all emails and calls within two working days. For Service Assistant roles in existing Trade Counters, you should contact the manager at the store.

What should I do if I’ve accepted a verbal offer but haven’t received my contract?

Please first double check all the correspondence we’ve sent you, as this should contain all the information you need. If you are still uncertain and your application was made through this website, please contact the recruiter who has been managing your application by emailing careers@screwfix.com or call our careers line on 01935 451544. This is a 24-hour voicemail service, so you’ll always be able to leave us a message. We aim to respond to all emails and calls within two working days.

For Service Assistant roles in existing Trade Counters, you should contact the manager at the store you applied to.

How do I make a complaint about the recruitment process at Screwfix?

We always try our best to get things right, but if we don't, please email careers@screwfix.com or call us on 01935 451544.

Couldn't find an answer?

We’ve tried to cover everything within this section but do understand that you may have other queries. Please feel free to email us, just click on ‘Ask A Question’ below.

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